You wouldn’t buy a car and never service it. You wouldn’t move into a house and never change the locks. So why do so many businesses launch a website and just… leave it?
An unmaintained site is a ticking clock. Outdated plugins become security holes. Slow servers become lost customers. One bad update can take the whole thing down on a Tuesday morning when your sales team is running a campaign.
We’ve seen it all — and we’ve been cleaning up the mess for nearly 30 years. The smarter move? Don’t let the mess happen in the first place.
Hosting
High-performance server environments tuned to your stack. Proactive uptime monitoring that catches issues before your customers do. Automated daily backups with disaster recovery planning. SSL certificate management. CDN integration for speed. Scalable infrastructure that handles traffic spikes without breaking a sweat. All actively managed by our team not a chatbot.
Maintenance
CMS core updates applied and tested. Plugin and third-party integration updates managed safely. Security patches deployed promptly. Regular technical health checks across your entire stack. Performance optimisation to keep Core Web Vitals green. Compatibility testing across browsers and devices. Bug fixes handled quickly and properly not patched over with tape.
Support Retainers
A flexible monthly bank of hours across design, development. New landing pages and page builds. Technical enhancements and feature development. Content updates and restructuring. Integration with new tools and platforms. Priority access to our team. Strategic input, not just ticket-closing.
Long-Term Partnership
Many clients have been with us for years not because they’re locked in, but because we keep earning it. We become an extension of your team. We help you adapt to new objectives, launch new campaigns, improve lead quality, stay ahead of technical risks, and plan digital roadmaps with confidence. It’s not a vendor relationship. It’s a partnership.
99.9%
Uptime across our hosting
28+
Years keeping sites alive
24hr
Backup cycle as standard
15+
Clients retained for 5+ years
Managed hosting is what happens when you take basic server space and add a team of actual humans who care about keeping it running properly. It’s not just a place for your files to live, it’s an actively monitored, optimised, secured environment where your website performs at its best.
At First Internet, managed hosting means performance monitoring, daily backups, uptime monitoring, security management, SSL configuration, and proactive server management. When something needs attention, we handle it usually before you even know there was an issue.
The difference between managed hosting and the £15/month shared hosting you found on Google? About the same as the difference between a mechanic and a YouTube tutorial. Both technically get you there. One of them doesn’t leave you stranded on the M60.
The web doesn’t stand still. CMS platforms release updates. Plugins push new versions. Security vulnerabilities get discovered. Browsers change how they render pages. And every one of those changes is an opportunity for something to quietly break.
Regular maintenance isn’t glamorous, but it’s the difference between a site that hums along reliably and one that falls over at the worst possible moment. We’ve seen businesses lose days of trading because a plugin update conflicted with their theme and nobody noticed until the checkout page stopped working.
Proactive maintenance catches those problems before they reach your customers. It keeps your site secure, compatible, and performing — which in turn protects your search rankings, your conversion rates, and your reputation.
Launch day is exciting. But it’s also just the beginning. The businesses that get the most from their websites are the ones that keep investing in them — testing, iterating, optimising, and evolving.
A support retainer gives you ongoing access to designers, developers, UX specialists, and strategists without the overhead of scoping a new project every time you want to make a change. Need a new landing page for a campaign? Done. Want to test a different checkout flow? Sorted. Spotted a UX issue on mobile? We’re on it.
It’s the most efficient way to keep your website aligned with your business — and it’s why some of our clients have been on retainers with us for over a decade.
Yes and we do it more often than you’d think. Agencies close, teams move on, relationships break down. Whatever the reason, we regularly inherit websites built by other providers and bring them under proper management.
We always start with a technical audit. We need to understand the codebase, the hosting setup, and any skeletons in the closet before we can build a stable, secure support plan. Sometimes it’s straightforward. Sometimes we find things that make us wince. Either way, we’ll give you an honest assessment and a clear path forward.
The essentials: CMS core updates, plugin and integration updates, security patches, performance checks, compatibility testing, bug fixes, and regular technical health checks. We stay on top of everything so your site stays secure, fast, and working properly. Think of it as an MOT for your website, but every month instead of every year.
Monthly at minimum. Security patches and plugin updates don’t wait for convenient timing, and leaving them too long is a recipe for something breaking at the worst possible moment. We schedule regular maintenance cycles so nothing slips through the cracks.
You can handle the basics content tweaks, image swaps, that sort of thing. But the critical stuff (security updates, server config, performance optimisation, compatibility testing across browsers) needs specialist knowledge. One bad plugin update can take your site offline. We’ve seen it happen more times than we can count.
It depends on your setup, site complexity, traffic levels, hosting requirements, and how much ongoing support you need. We don’t do off-the-shelf packages because every site is different. We’ll assess your needs and recommend something that actually fits, not something that pads our margins.
It’s hosting with a team behind it. Rather than just providing server space and leaving you to it, we actively monitor, optimise, and maintain your hosting environment. Performance monitoring, daily backups, uptime monitoring, security management, SSL config all handled by our team. When something needs fixing, we fix it. Usually before you even notice.
Yes. WordPress is one of the platforms we work with most, and we provide comprehensive maintenance for it core updates, plugin management, theme updates, security monitoring, and performance optimisation. But we’re not WordPress-only. Whatever your site is built on, we’ll keep it running properly.
A flexible monthly arrangement that gives you ongoing access to our design, development, UX, and strategy teams. You get a bank of hours each month to use however you need new pages, UX improvements, feature builds, conversion optimisation, content updates. No need to scope a new project every time. Just tell us what you need and we crack on.
Absolutely. In a lot of cases, targeted improvements deliver better ROI than starting from scratch. Through a retainer, we can improve UX, optimise conversion paths, speed up page loads, add new functionality, and tighten up technical SEO all incrementally, all without the cost and disruption of a full rebuild.
We proactively monitor, so we often catch issues before they affect your users. If something does come up, retainer clients get priority access to our team. We don’t do automated ticket queues that take three days to respond — we pick up the phone and get it sorted.
All the time. We start with a technical audit to understand what we’re working with — the codebase, hosting setup, and any issues lurking under the hood. From there, we put together a stable support plan and take it from there. No judgement, just a clear path forward.
Yes. Hosting and maintenance is one of those services where location really doesn’t matter. We manage sites for clients across the UK and internationally. The servers don’t care where your office is, and neither do we the service is the same wherever you’re based.
Whether you need rock-solid hosting, proactive maintenance, or an ongoing team that actually gives a damn, we’ve been doing this for nearly 30 years. Let’s make sure your site keeps working as hard as you do.
